Refund policy

Returns & Refunds

Each Good Shift Supply Co. item is made to order just for you. Because of this, we do not accept returns or exchanges for incorrect size or color selections, or for a change of mind. Please review the size guide on the product page before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at hello@goodshiftsupplyco.com. Include your order number and clear photos showing the issue so we can make it right.

If your claim is approved, we’ll arrange a replacement or refund as appropriate. You do not need to send an item back unless we specifically ask you to do so.

Lost packages

If your package appears to be lost in transit, please contact us as soon as possible. Lost-package claims must be submitted within 30 days of the estimated delivery date.

Sizing & exchanges

Since every item is made to order, we cannot offer exchanges when the wrong size or color was ordered. Please use the size guide provided on each product page before ordering.

Order changes & cancellations

We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible at hello@goodshiftsupplyco.com. We cannot guarantee changes or cancellations once fulfillment has begun.

Questions? We’re happy to help at hello@goodshiftsupplyco.com.